01 Nature of Service & Pricing

EDOOS.app provides an advanced online School ERP and Campus Management platform designed for schools, colleges, institutes, and educational trusts.

Our pricing is based on the institution's student strength, selected modules, and subscription tenure. All applicable plans, customized quotes, and GST breakdowns are clearly communicated to the management prior to invoice payment.

02 Subscription Plans & Cycles

All institutional services operate on flexible subscription cycles:

• Billing Cycles: Institutions can choose between quarterly, half-yearly, or annual subscription tenures.
• Inclusive Services: Active subscriptions include platform access, secure cloud database storage, regular feature enhancements, daily data backups, and technical support.
• Zero Physical Shipping Fees: Since services are managed entirely online, there are no postal, courier, or physical delivery charges.

03 Online Service Delivery & Timelines

Once your online payment (via UPI, Netbanking, Debit/Credit Card) is successfully verified by our payment gateway:

• Instant Confirmation: Payment confirmation and the official GST tax invoice are automatically emailed within 5 to 15 minutes.
• Portal Activation & Credentials: School administrator login credentials and custom portal access links are delivered to the registered primary email and mobile number.
• Maximum Turnaround Time: Standard account provisioning is completed within minutes. For custom domain mappings or school branding setups, complete activation takes no longer than 24 business hours.

04 Setup & Staff Training Delivery

Along with software access, our technical team delivers complete digital onboarding for your campus:

• Data Upload Support: We assist your administrative staff in uploading student rosters, class teacher allocations, and fee head setups within 48 to 72 hours of activation.
• Live Online Training: Screen-share walkthrough sessions are scheduled for administrators, accountants, and teachers to ensure smooth campus adoption.

05 Invoicing & Uninterrupted Renewals

To prevent any interruption in daily school attendance, exams, or fee collection, renewal reminders and proforma invoices are shared 30 days and 7 days prior to plan expiry.

Upon payment confirmation, the subscription validity is extended immediately without any interruption or changes to your campus records.

06 Delivery Queries & Support Desk

If your school has completed a payment and you haven't received your login credentials or invoice within 2 hours, please reach out to our desk with your Transaction ID:

• Support Phone: +91 95288 68160
• Official Support Email: [email protected]
• Operating Hours: Monday to Saturday, 9:00 AM – 7:00 PM IST