01 Overview

This Policy applies to platform subscriptions, module upgrades, and institutional billing agreements on EDOOS.app.

Prior to plan activation or renewal, pricing structures, feature access levels, and validity periods are transparently communicated to the institution.

02 Subscription Cancellation

Institutions may cancel their ongoing subscription at any time under the following terms:

• Prior Notice: Cancellation requests must be submitted at least 7 days before the end of the active billing cycle.
• Active Period Access: Following cancellation, the institution retains uninterrupted access to the platform until the final day of the current paid billing cycle.
• Data Export: Upon confirmation of cancellation, institutions are provided a 30-day grace period to export all student, staff, and attendance records.

03 Refund Eligibility

Refund requests are considered under the following specific circumstances:

• Duplicate / Multiple Transactions: Instances where an invoice amount is debited more than once due to technical issues or network errors.
• Initial Grace Window: For first-time annual subscriptions, if genuine service deficiencies are reported within 7 days that cannot be resolved by our support desk.
• Unactivated Accounts: Situations where portal access or administrative credentials fail to generate after payment confirmation due to system issues.

04 Processing Timeline & Mode

In accordance with payment gateway and banking regulations, approved refunds are handled as follows:

• Approval Window: Requests are reviewed and processed for approval within 24 to 48 hours.
• Credit Timeline: Approved refunds will reflect in the source account (Original UPI ID, Netbanking, or Debit/Credit Card) within 5 to 7 working days.
• Original Payment Method: Refunds are strictly remitted to the initial payment source. Cash or third-party transfers are not permitted.

05 Non-Refundable Cases

The following charges are non-refundable:

• Physical hardware fulfillment costs, including on-site biometric machines, RFID smart cards, or GPS tracking units.
• Consumed operational balances, such as SMS credit packs, WhatsApp utility charges, or voice broadcast units.
• Custom software modifications or bespoke school configurations developed specifically upon institutional request.

06 How to Request a Refund

To initiate a cancellation or refund, an authorized school representative must submit a request from their official registered email address:

• Email: [email protected]
• Phone: +91 95288 68160
• Details Required: School Name, Invoice Number, Payment Gateway Transaction ID, and Reason for Request.