01 About EDOOS

Welcome to EDOOS.app ("EDOOS", "we", "us" or "our"). EDOOS provides digital technology and software-based solutions designed to support educational institutions, including schools, colleges, universities and other educational organisations.

Depending on the service selected by an institution, EDOOS may provide features including student management, staff management, attendance, academics, examinations, homework, timetable, communication, fees, reports, notifications, transport and other institutional workflows.

02 Eligibility & Authority

You may use EDOOS only where you are legally capable of entering into an agreement under applicable law.

If you use EDOOS on behalf of a school, college, university or other organisation, you represent that you have the necessary authority to use the Services and accept these Terms on its behalf.

03 Accounts

Educational institutions and authorised users are responsible for providing accurate information when creating and managing accounts.

Institutions are responsible for assigning appropriate access permissions to their administrators, teachers, staff, students, parents and other authorised users.

04 Account Security

Users must keep passwords, OTPs, authentication credentials and other account information confidential and must not knowingly allow unauthorised persons to access their accounts.

If you believe that your account has been compromised, you should promptly notify your institution and/or EDOOS through the applicable support channel.

EDOOS may restrict or suspend access where reasonably necessary to protect the platform, users, institutions or data from unauthorised access, fraud, abuse or security threats.

05 Institution Responsibilities

The educational institution using EDOOS is responsible for:

• Providing accurate and lawful information.
• Maintaining accurate student, parent, staff and institutional records.
• Creating appropriate accounts and access permissions.
• Ensuring that authorised users use the platform appropriately.
• Obtaining required permissions, notices or consents where applicable.
• Using EDOOS in accordance with applicable laws and institutional policies.
• Reviewing information entered into the platform.

06 Student & Child Data

EDOOS may process information relating to students, including children, when providing Services to an educational institution.

The institution is responsible for determining the lawful purpose and appropriate authority for providing student data to EDOOS and for obtaining any required permissions or consents under applicable law.

Where applicable law requires verifiable parental or lawful guardian consent before processing a child's personal data, the relevant institution must ensure that the applicable requirement is satisfied.

EDOOS does not intentionally use children's personal data for behavioural monitoring or targeted advertising.

07 Personal Data & Privacy

Information processed through EDOOS may include names, contact details, academic information, attendance information, institutional records, account information and other information necessary to provide the relevant Services.

EDOOS processes personal data for purposes connected with providing, maintaining, securing and improving the Services and as otherwise permitted or required by applicable law.

Please read our Privacy Policy for information about personal-data processing.

08 Institution Data & Content

Educational institutions remain responsible for the information and content they upload, submit or otherwise make available through EDOOS.

By providing information to EDOOS, the institution represents that it has the necessary rights, permissions or lawful basis to provide such information for processing through the Services.

The institution grants EDOOS the limited right to host, store, process and transmit such information as reasonably necessary to provide the contracted Services.

09 Acceptable Use

You must not:

• Use EDOOS for unlawful or fraudulent purposes.
• Attempt unauthorised access to another user's account or data.
• Bypass security or authentication controls.
• Introduce malware, viruses or malicious code.
• Reverse engineer or attempt to extract source code except where permitted by law.
• Infringe the rights of another person or organisation.
• Upload unlawful, fraudulent, abusive or prohibited content.
• Interfere with the normal operation of the Services.
• Misuse personal, academic or institutional information.

10 Third-Party Services

Certain EDOOS features may rely on third-party services, including hosting, cloud infrastructure, payment processing, messaging, email, notifications, analytics or other external services.

Third-party services may have their own terms and privacy policies. Their availability and operation may be outside EDOOS's control.

11 Payments & Subscriptions

Where paid Services are offered, applicable fees, subscription periods, taxes and payment terms will be communicated before purchase or activation.

Refunds and cancellations will be governed by the applicable EDOOS refund or cancellation policy and any mandatory rights available under applicable law.

EDOOS may restrict paid Services where applicable payments remain unpaid, subject to the applicable agreement and law.

12 Service Availability

EDOOS aims to provide reliable and secure Services but does not guarantee uninterrupted or error-free availability at all times.

Services may be temporarily unavailable because of maintenance, upgrades, security measures, infrastructure issues, internet failures, third-party service interruptions or circumstances beyond reasonable control.

13 Intellectual Property

Unless otherwise stated, EDOOS and its licensors retain all applicable rights, title and interest in the EDOOS platform, software, designs, trademarks, logos, documentation and other proprietary materials.

Use of the Services does not transfer ownership of EDOOS intellectual property to you.

You must not copy, reproduce, distribute, modify, sell, lease or commercially exploit EDOOS proprietary materials without appropriate permission, except where permitted by applicable law.

14 Suspension & Termination

EDOOS or an authorised institution may restrict, suspend or terminate access where permitted under the applicable service agreement, including for material breach, misuse, security risk, unlawful activity or non-payment.

Following termination, data handling will be governed by the applicable agreement, retention requirements, Privacy Policy and applicable law.

15 Disclaimer & Limitation of Liability

EDOOS is provided as a technology platform for educational and institutional workflows. EDOOS does not guarantee that the Services will satisfy every individual institutional requirement or that every feature will always be available.

Information displayed through the platform may depend on information supplied by an institution or its authorised users. EDOOS is not responsible for inaccuracies resulting from incorrect, incomplete or outdated information supplied by users or institutions.

To the maximum extent permitted by applicable law, EDOOS will not be responsible for indirect, incidental, special or consequential losses arising from use of or inability to use the Services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16 Governing Law & Disputes

These Terms shall be governed by the laws applicable in India, subject to mandatory rights and protections available under applicable law.

The parties should first attempt to resolve disputes through good-faith communication and negotiation.

If a dispute cannot be resolved amicably, it may be subject to a court having lawful jurisdiction over the matter, subject to applicable law and any separate written agreement between EDOOS and the institution.

17 Contact EDOOS

If you have questions, complaints or concerns regarding these Terms or the EDOOS Services, please contact EDOOS through the official contact details published on the EDOOS website.

Website: https://edoos.app

For privacy or personal-data related concerns, please refer to the EDOOS Privacy Policy and the applicable grievance mechanism.